PORTAL/WEBSITE – SITE OPERATIONS & STAFF MANAGEMENT HUB

The BusyLiving Portal is the central control system for site teams, concierge staff, managers, and administrators. It enables comprehensive management of people, operations, bookings, and daily activity across each site.

1. Staff Self-Service & Workforce Management
   • Site staff can log in to apply for annual leave, book day-offs, and mark sick leave
   • Log daily activity/day books
   • Record, request, and manage overtime
   • Book and track SSIs (Site Specific Inductions)
   • Self-service view of attendance/leave history
2. People & User Management
   • Manage all user groups: Tenants, Owners, Site Staff, Office/Ringley Staff, Clients, Guests, Members, and Neighbours
   • Add, edit, deactivate, or remove users from the system
   • Bulk import users via CSV upload
   • Maintain accurate occupancy and resident records for each unit
   • Instant automated email notifications for all user updates
3. Repairs & Ticket Management
   • Tenants’ repair requests raised via the app or portal are received by staff
   • Track, assign, update, and close repair jobs
   • Automated notifications keep tenants informed at every stage
4. Events & Community Engagement
   • Create and publish site events
   • Enable online booking and payment (via the tenant mobile app)
   • Track attendance and manage event capacity
   • Send mass announcements and event updates to residents
5. Facilities Management
   • Set up facilities (gym, cinema room, lounge, car charging, etc.)
   • Configure booking rules, time slots, capacities, charges
   • Monitor usage and upcoming bookings
6. Parcels & Concierge Services
   • Site staff can log, track, and manage tenant/owner parcels
   • Automated notifications sent to residents upon parcel arrival
   • Record parcel pick-up confirmation
   • Full concierge audit trail
7. Keys Management
   • Log, track, and manage keys for all units
   • Record handover and return history
   • Maintain complete security tracking for all key movements
8. Surveys & Meter Readings
   • Create and send surveys (Public or targeted) to users
   • Schedule and record meter readings (Gas, Electricity, Water)
   • View responses and export results
   • Optional reminders sent via email and mobile notifications
9. Communication & Notifications
   • Automatic email notifications triggered for all key actions
   • In-app push notifications for residents and site staff
   • Improved communication, reduced manual follow-ups, and increased transparency

MOBILE APP – RESIDENT & SITE STAFF EXPERIENCE

The BusyLiving Mobile App provides two tailored experiences, with templates configurable directly from the Portal.

I. FOR TENANTS & OWNERS – RESIDENT APP FEATURES

Residents use BusyLiving to stay informed, connected, and in control of their home and community:

1. Parcel & Concierge Services
   • Receive instant parcel arrival notifications
   • View parcel history and collection updates
   • Raise general enquiries/tickets with the concierge
2. Repairs & Maintenance
   • Raise repair requests with descriptions and photos
   • Track the status of tickets from creation to closure
   • Receive updates via push notifications
3. Facilities & Event Management
   • Book site facilities and view availability
   • Book and pay for events created by site staff
   • Access a calendar view of all upcoming site events
4. Community & Communications
   • Receive mass announcements from site staff
   • View notices, updates, and community information in real time
5. Utility & Information Management
   • Request or submit meter readings (Gas, Electricity, Water)
   • Participate in surveys
   • Access Home Manuals for their unit (documents, guides, and PDFs)

II. FOR SITE STAFF – MOBILE OPERATIONS CONSOLE

The site staff app provides a mobile version of the portal’s operational tools, enabling staff to manage an entire site directly from their phone:

• Manage repair tickets for all units
• Log and update parcels, events, meter readings, keys, facilities
• Handle resident enquiries
• Update day books and overtime
• Access and manage all flats and users assigned to the site
• Real-time syncing with the Portal for seamless operations

Key Benefits

• Fully integrated operational ecosystem for staff and residents
• Reduces manual workload with automated processes and notifications
• Enhances resident satisfaction through instant updates and self-service
• Improves site compliance, communication, and audit tracking
• Scalable for any building type — BTR, leasehold, student, co-living, or mixed-use communities